Privacy Policy

1. Who We Are

Landser Outfitters, LLC ("Landser Outfitters," "we," "us," or "our") operates the website landser.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have.

This policy applies to information collected through the Site, our online store, and any email, phone, or other communications with us. By using the Site, you acknowledge the practices described here.

2. Information We Collect

Information you provide to us

  • Contact and account details: name, email address, phone number, billing address, and shipping address.
  • Order information: products purchased, order history, order notes, and return or exchange requests.
  • Payment information: card details are entered on and processed by our third-party payment processors. We do not store full card numbers on our systems.
  • Communications: messages you send us by email, phone, contact form, or social media, including customer service inquiries.
  • Marketing preferences: whether you subscribe to our newsletter or promotional emails.

Information collected automatically

  • Device and usage data: IP address, browser type, device type, operating system, pages viewed, links clicked, referring website, and the date and time of your visit.
  • Approximate location: country, region, or city inferred from your IP address.
  • Cookies and similar technologies: see Section 4.

Information from third parties

  • Payment processors and fraud-prevention services (for example, transaction approval and fraud-screening results).
  • Shipping carriers (for example, delivery confirmation and tracking updates).
  • Analytics providers, as described in Section 4.

3. How We Use Your Information

We use personal information to:

  • Process, ship, and deliver your orders, and handle returns, exchanges, and refunds.
  • Communicate with you about your orders, account, and customer service requests.
  • Send newsletters and promotional emails if you have opted in. You can unsubscribe at any time.
  • Detect, prevent, and investigate fraud, unauthorized transactions, chargebacks, and other misuse.
  • Operate, maintain, and improve the Site, including understanding how visitors use it.
  • Comply with legal, tax, customs, and accounting obligations.
  • Establish, exercise, or defend legal claims, including payment disputes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to keep your shopping cart working, remember your preferences, and understand Site traffic. We do not use advertising cookies or tracking pixels from ad networks such as Google Ads or Meta.

  • Essential cookies are required for the Site and checkout to function.
  • Analytics cookies help us understand how visitors use the Site.

You can block or delete cookies through your browser settings. Blocking essential cookies may prevent parts of the Site, such as checkout, from working. Where required by law, we ask for your consent before setting non-essential cookies.

Do Not Track and Global Privacy Control. Our Site does not currently respond to browser "Do Not Track" signals. Because we do not sell or share personal information, Global Privacy Control (GPC) signals do not change how we handle your data.

5. How We Share Your Information

We do not sell your personal information, and we do not share it for targeted advertising. We share personal information only as needed to run our business:

  • Service providers that act on our behalf, such as e-commerce platform and website hosting, payment processing, fraud prevention, shipping and fulfillment, email delivery, customer service, and analytics. They may use your information only to provide services to us.
  • Shipping carriers and customs authorities, to deliver international orders and complete required customs declarations.
  • Payment processors and card networks, including when needed to respond to chargebacks and payment disputes.
  • Legal and safety purposes, when required by law, subpoena, or court order, or to protect our rights, property, customers, or others.
  • Business transfers, in connection with a merger, acquisition, financing, or sale of all or part of our business.

6. Data Retention, Security, and International Transfers

Retention. We keep personal information as long as needed to fulfill orders, provide customer service, resolve disputes, and meet legal, tax, and accounting requirements. Order and transaction records are generally kept for at least seven years. When information is no longer needed, we delete or anonymize it.

Security. We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (HTTPS) connections at checkout. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International transfers. We are based in the United States, and your information is processed and stored in the United States. If you visit or order from outside the U.S., including the United Kingdom or European Union, your information will be transferred to the U.S., where data protection laws may differ from those in your country. Where required, we rely on appropriate safeguards for these transfers, such as the necessity of processing your order.

7. Your Privacy Rights

All customers. You can unsubscribe from marketing emails at any time using the link in any email or by contacting us. We will still send transactional messages about your orders.

California residents. Under the California Consumer Privacy Act (CCPA), as amended, you have the right to:

  • Know what personal information we collect, use, disclose, and share, and to access a copy of it.
  • Request deletion of your personal information, subject to legal exceptions.
  • Request correction of inaccurate personal information.
  • Opt out of the sale or sharing of your personal information. We do not sell or share personal information, so no opt-out is needed.
  • Limit the use of sensitive personal information. We do not use sensitive personal information for purposes that require this right.
  • Not be discriminated against for exercising any of these rights.

Under California's "Shine the Light" law, you may also ask whether we disclosed personal information to third parties for their direct marketing purposes. We do not make such disclosures.

Residents of other U.S. states. Depending on your state, you may have similar rights to access, correct, delete, or obtain a copy of your personal information. You may appeal a denial of your request by replying to our decision.

United Kingdom and European Economic Area residents. Under the UK and EU General Data Protection Regulation (GDPR), you have the right to access, correct, delete, restrict, or object to processing of your personal data, to data portability, and to withdraw consent at any time. We process your data to perform our contract with you (fulfilling orders), to meet legal obligations, for our legitimate interests (fraud prevention and improving the Site), and with your consent (marketing and non-essential cookies). You also have the right to complain to your local data protection authority, such as the UK Information Commissioner's Office (ICO).

How to exercise your rights. Email sales@landser.com or call 877-499-1939. We will verify your identity before responding, usually by matching information you provide against our records. You may use an authorized agent to submit a request on your behalf. We will respond within the time required by applicable law.

Children's privacy. The Site is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will delete it.

Third-party links. The Site may link to websites, payment pages, or social media services operated by others. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

Changes to this policy. We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Material changes will be posted prominently on the Site or sent to you by email.

9. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Landser Outfitters, LLC
31441 Santa Margarita Pkwy, Suite A164
Rancho Santa Margarita, CA 92688
United States

Email: sales@landser.com
Phone: 877-499-1939